Refund Policy — SFWordsmith.com
Last updated: May 2026
Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, contact admin@sfwordsmith.com within 14 days of delivery. Include a brief description of the issue and a photo. A replacement or full refund will be arranged at no cost to you.
Print-on-demand items
Items such as t-shirts and hats are made to order through a print-on-demand provider. Because these products are produced specifically for you, returns are not accepted for buyer’s remorse or sizing issues. Please review sizing charts and product descriptions carefully before placing your order.
Books and directly fulfilled items
For books and any items shipped directly, contact admin@sfwordsmith.com within 14 days of delivery to discuss return eligibility. Items must be unused and in original condition. Return shipping costs are the responsibility of the buyer unless the item was damaged or incorrect.
Digital products
Digital products and downloadable content are non-refundable once accessed or downloaded.
How to request a refund
Email admin@sfwordsmith.com with your order number, a description of the issue, and any relevant photos. Refund requests are typically responded to within 3 business days.
Contact
For any questions about this policy, contact admin@sfwordsmith.com.